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BPO Articles and Presentations

Altaf Khan

© Altaf Khan 2005-2006

This a list of articles, reports, and presentations on business process outsourcing. Most all of them are quite relavent to Pakistan's entrepreneurs.

Newspaper, Magazine and Web Articles

BPO Worldwide

Offshore BPO Growing

Fastest growing segment within IT services. By 2007, it will account for 14% of the total BPO market, compared with 1% in 2003 (Gartner)

Global BPO Market Size

Growing 7% annually to $1.2 trillion by 2007 (IDC)

Everyone is Doing It

73% of US execs interviewed said their firms presently outsource one or more business processes (PwC)

Satisfied Customers

84% of big-company CEO’s are satisfied with their BPO experience (Yankelovich)

Value Proposition Changes

Perception has shifted from BPO as a tool for meeting financial goals to a means for companies to gain competitive edge (Gartner)

Reports and Presentations



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Business plan: Software quality assurance co.

Call centers in Pakistan

Call centers, Managing staff turnover in

Cell phones: Basic features

Computing, Intro to

Configurable MIPS Simulator

Enabling the IT Boom

Exporting non-IT services over the Internet

Finding customers for a BPO startup

IP infrastructure services: Biz plan

Intro to computing

Intro to neural nets

Investing in Pakistan's IT Businesses

LCD monitors

Managing staff turnover in offshore call centers

MIPS Simulator, Configurable

Neural nets glossary

Neural nets, Intro to

Outsourcing to Pakistan

Raising venture capital for IT products

Right-sizing the software process

Sudoku: Rules and strategies

Software process, Right-sizing the

Software quality assurance: Biz plan

Teaching, Improve your

Venture capital for IT products, Raising

Why outsource to Pakistan?

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