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BPO Service Ideas

Altaf Khan

© Altaf Khan 2005-2006

The many types of services that are being outsourced these days range from animation development to book keeping to CRM to data entry to editing to form processing to technical support to telemarketing to transcription to Web research. This article attempts to list some of them.
ServiceService ExamplesPossible Clients
Animation Development
  • Corporate presentations
  • Educational content
  • Movies
  • Shorts
  • TV/Web Advertisements
  • Advertisement companies
  • Electronic encyclopedias
  • Movie studios
Book Keeping and Accounting
  • Expense processing
  • General ledger
  • Receivables and payables
  • Financial statements
  • Bank reconciliation
  • Assets/equipment ledgers
  • Stock option accounting
  • All organizations, large, medium and small
  • Printed to electronic-format conversion
  • Raster to vector format conversion
  • 2D to 3D conversion
  • 3D modeling
  • Engineering firms
  • Utility companies
Customer Support
(Voice, Email, Chat)
  • Order taking
  • Providing account status
  • Providing product/service info
  • Providing order status
  • Providing reservation status
  • Airlines
  • Banks
  • Hotels
  • Insurance companies
  • Online stores
  • Telephonic service providers
  • Utilities
Data Conversion
  • Conversion of data across databases and platforms
  • Conversion of data from one application to another
  • Conversion of printed catalogs to online catalogs
  • Conversion to HTML format
  • Conversion to MS Office formats
  • Conversion to PDF format
  • All organizations, large, medium and small
Data Entry
  • Data entry from printed matter
  • Data entry from image files
  • Business transaction data entry
  • Yellow/White page data entry
  • Data entry into software application
  • Catalog data entry
  • Data entry for mailing lists
  • Manuscript typing
  • Transcription into a word processor
  • Print publishers
  • Web publishers
  • Analysis
  • Forecasting
  • Mergers and acquisitions
  • Modeling
  • Statements
  • Many organizations including banks and accounting firms
Form Processing
  • Insurance claim processing
  • Medical form processing and billing
  • Credit/debit card paper-receipt processing
  • Survey processing
  • Insurance companies
  • Hospitals
  • Doctors
  • Browsers/email support
  • Connectivity issues
  • Handling of service requests
  • IT operational issues
  • Office productivity application support
  • Product usage queries
  • Remote diagnostics
  • All large, medium, and small organizations, including Universities, Banks, Government offices
  • Background/reference checking
  • Benefits administration
  • Claims management
  • Employee surveys
  • Pre-screening of applicants
  • All large, medium, and small organizations
Insurance Processing
  • Case Management
  • Collateral verification
  • Sales
  • Policy issuance
  • Policy maintenance
  • Risk assessment
  • Underwriting
  • Insurance companies
Internet Marketing
  • Email
  • Search advertising
  • Search engine optimization
  • Many businesses, especially those selling online
  • Case research
  • Legal advice
  • Transcription
  • Contract drafting and review
  • Law firms
  • Individuals
  • Billing
  • Collection
  • Insurance
  • Medical advice
  • Diagnostic second opinion
  • Transcription
  • Hospitals
  • Doctors
  • Individuals
  • Editorial
  • Template design
  • Proofreading
  • Typesetting
  • Publishing houses
Remote Server Management
  • Email server monitoring and management
  • Security monitoring
  • Web server monitoring and management
  • Web hosting companies
Scanning, OCR, Editing, Indexing
  • Book index making
  • Image scanning and data capture
  • Scanning followed by OCR and editing  
  • Publishing houses
  • Engineering firms
  • Corporate travel services
  • Front desk/telephone operator service
  • Transcription
  • All organizations, large, medium and small
Software Quality Assurance
  • Third-part testing
  • Load testing
  • Cross-platform testing
  • Software development companies and their clients
Technical Support
(Voice, Email, Chat)
  • Resolution of PC/networking/other hardware problems
  • Resolution of problems related to ISP connectivity
  • Resolution of software related issues
  • Cable companies
  • Cell phone manufacturers
  • ISP's
  • PC manufacturers
  • Software houses
  • Credit/debit card selling
  • Insurance selling
  • Leisure holiday selling
  • Loan selling
  • Mortgage selling
  • Phone service selling
  • Banks
  • Insurance companies
  • Telephonic service providers
Education and Training
  • Curriculum design
  • Content development
  • On-line directed training
  • K-12 tutoring
  • All organizations, large, medium and small
  • Legal
  • Medical
  • Translation
  • Law firms
  • Individuals
Web Research
  • Secondary and primary research
  • Internet search
  • Market research
  • Product research
  • Conversion of findings to knowledge
  • Marketing firms
  • Law firms
  • Individuals

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