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BPO Articles and Presentations | | | | Summary
This a list of articles, reports, and presentations on business process outsourcing. Most all of them are quite relavent to Pakistan's entrepreneurs. | | |
| | | Newspaper, Magazine and Web Articles - The Outsourcing Upstarts. Rachael King, MSNBC (August 2007)
- Outsourcing vs. Establishing Captive Facilities Offshore, Part 2. Anthony Mitchell, CRM Buyer (October 2006)
- En Pointe to acquire 70% of two Pakistan companies. Ruth Mantell, MarketWatch from Dow Jones (September 2006)
- Call center outsourcing: How to retain employees. Altaf Khan, Sourcingmag.com (April 2006)
- Offshoring BPO to Pakistan: TRG's Experience. Mohammed Khaishgi, Sourcingmag.com (April 2006)
- Promise in Pakistan. Ron Moreau, Newsweek International (March 2006)
- Pakistan's latent investment potential. Syed Fazl-e-Haider, Asia Times Online (March 2006)
- AIG Capital Partners invests $30 million in The Resource Group International, Ltd. Forbes (October 2005)
- Don’t overlook Pakistan in your portfolio. Michael Preiss, Asia-Inc (September 2005)
- Is India's outsourcing honeymoon over? Parija Bhatnagar, CNN (August 2005)
- China's new growth challenger is Pakistan. Andy Mukherjee, Bloomberg News (June 2005)
- Outsourcing Sector fights for Global Market Share. Naween A. Mangi, Dawn (June 2005)
- Starting an Indian Call Center: The Purple Case Study. Anthony Mitchell, E-Commerce Times (June 2005)
- Pakistan's BPOs: Better Late than Never. Naween A. Mangi, BusinessWeek (May 2005)
- How To Outsource. Anthony Mitchell, E-Commerce Times (May 2005)
- Offshore Lessons: the Touchstone Case Study. Anthony Mitchell, E-Commerce Times (March 2005)
- Millionaire Dreams. Salman Siddiqui, Newsline (March 2005)
- Karachi Awakens. Anthony Mitchell, E-Commerce Times (February 2005)
- Offshore Prices in Asia for Voice, E-Mail Services. Anthony Mitchell, E-Commerce Times (December 2004)
- Outsourcing Contracts: Protecting Project Information. Anthony Mitchell, E-Commerce Times (December 2004)
- Pakistan Has Become a Hot Spot for IT Outsourcing. Anthony Mitchell, E-Commerce Times (December 2004)
- India To Tax US Outsourcing Firms. Anthony Mitchell, E-Commerce Times (October 2004)
- Enabling the IT Boom. Altaf Khan, News (July 2001)
| | | BPO Worldwide | Offshore BPO Growing | | Fastest growing segment within IT services. By 2007, it will account for 14% of the total BPO market, compared with 1% in 2003 (Gartner) | Global BPO Market Size | | Growing 7% annually to $1.2 trillion by 2007 (IDC) | Everyone is Doing It | | 73% of US execs interviewed said their firms presently outsource one or more business processes (PwC) | Satisfied Customers | | 84% of big-company CEO’s are satisfied with their BPO experience (Yankelovich) | Value Proposition Changes | | Perception has shifted from BPO as a tool for meeting financial goals to a means for companies to gain competitive edge (Gartner) |
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Reports and Presentations - HR Needs and Requirement of BPO - A Survey PPT. Raza Kamal and Tariq Jalees, PAF-KIET, Karachi, Pakistan (March 2006)
- Quality Management of BPO in Pakistan PPT. Anwar Kazi, Alt Source Communications, Karachi, Pakistan (March 2006)
- Comparing the eSCM-SP v2 and COPC-2000 PDF. ITsqc Report (June 2005)
- Seminar on Call Centre Investment Opportunities PPT. Umesh K Baveja, President, ANZ Trade Centre (January 2005)
- Granville's Global Call Center Operations PPT. David Hotson, Customer Service Director, Granville Technology Group Ltd (January 2005)
- Cincom: A Global Solution to Contact Centers & BPO PPT. Alastair Sinclair, Vice President Business Development, Cincom. (January 2005)
- CCIM's Call Center Projects PPT. Gill Nutt, CEO, CCIM Ltd (January 2005)
- 3D Networks – Overview & Commitment to the Call Center Industry PPT. Barry Southern, Chairman, 3D Networks (January 2005)
- Call Center Issues and Solutions PPT. Nils Bildt, Founder & CEO, Teleopti (January 2005)
- Contact Centre Solutions: Outbound Technologies for Call Centres. Pushkar Taneja, Director Channel Development, Concerto Software (January 2005)
- The eSourcing Capability Model for Service Providers v2. eSCM-SP v2, Part 1 PDF (5Mb)
eSCM-SP v2, Part 2 PDF (6Mb) (April 2004) - IT-enabled Remote Services: Pakistan's Irresistible Value Proposition PPT (May 2001)
- Investing in Pakistan's IT Businesses: Opportunities & Challenges PPT (February 2001)
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